Account Management

Creating a Yvollo account is easy and quick. Click on the "Sign Up" button at the top of the homepage and follow the prompts to enter your details, including your name, email, and a secure password. Once your account is created, you’ll gain access to exclusive features like:

• Managing and tracking orders.
• Saving your favorite items in a wishlist.
• Storing multiple shipping addresses for a faster checkout experience.

Yes, you can make a purchase as a guest without creating an account. However, we recommend signing up to enjoy the following benefits:

• Tracking your orders and shipment statuses in real-time.
• Saving your preferences for a personalized shopping experience.
• Easy access to order history for reordering or returns.

Keeping your information up-to-date is simple. Follow these steps:

1. Log in to your account.
2. Navigate to the "Account Information" section.
3. Update your personal details, such as your name, email address, or contact information. Make sure to save your changes before exiting the page.

We recommend updating your password regularly for security purposes. To change your password:

1. Log in to your account and visit the "Account Settings" section.
2. Select "Change Password", enter your current password, and set a new one. If you’ve forgotten your password, click on the "Forgot Password" link during login. Follow the instructions sent to your email to securely reset it.

To review your previous purchases or track current orders:

1. Log in to your Yvollo account.
2. Go to the "Order History" section.
3. Select the order you’d like to view for detailed information, including shipment status and tracking updates.

Absolutely! Add your favorite eyewear items to your Wishlist. This feature helps you:

• Save items for future consideration.
• Quickly access your favorites when you’re ready to make a purchase.

To add or update payment methods:

1. Log in and navigate to the "Payment Information" section.
2. Add new cards, remove expired ones, or set your preferred payment method. This ensures a seamless checkout process every time.

Yes, updating your email address is straightforward:

1. Log in and go to the "Account Information" section.
2. Replace your old email with the new one and save the changes. Keeping your email address current ensures you receive order updates and exclusive offers.

Manage your communication preferences under the "Communication Preferences" section:

• Opt-in to receive updates on new collections and exclusive deals.
• Unsubscribe at any time if you wish to stop receiving promotional emails.

To manage multiple addresses:

1. Visit the "Shipping Information" section of your account settings.
2. Add, edit, or delete addresses as needed. This feature is particularly useful for sending gifts or having different delivery addresses for home and office.

If you notice unusual activity or suspect your account has been compromised:

1. Immediately contact our Customer Service team for assistance.
2. Update your password to a secure one. We’ll guide you through additional steps to secure your account and ensure your information remains protected.

You can customize how you receive updates from us:

• Visit the "Communication Preferences" section in your account settings.
• Choose your preferred channels, including email, SMS, or social media notifications.

To delete your account and have your personal data removed:

1. Contact our Customer Service team through the "Submit a Request" page.
2. We’ll guide you through the deletion process and confirm once it’s complete.

No, once your account is deleted, it cannot be recovered. You would need to create a new account if you wish to shop with us gain.

Currently, Yvollo does not support two-factor authentication. However, we recommend choosing a strong, unique password and updating it regularly for maximum security.

Account deactivation is not currently supported. If you need assistance managing your account, please contact our Customer Service team.