Shipping & Delivery

Yvollo™ offers worldwide shipping, delivering to over 170 countries. Our strategically located warehouses in Europe, the USA, and Australia ensure fast and efficient delivery.

Warehouses:

• Europe: Sweden (Jönköping, Stockholm), Italy (Milan, Giuseppe, Beati, Genova, Florence, Modena), Germany (Salzburg)
• USA: Florida, Minnesota
• Australia: Sydney

Important: Due to the ongoing war, we do not ship to Russia, Belarus, or Ukraine.

Our estimated delivery times include 24-48 hours for order processing, plus the transit time based on your location:

• Europe: 1-3 business days after dispatch
• USA & Canada: 3-5 business days after dispatch
• Australia & Rest of the world: 5-7 business days after dispatch

Note: Delivery times are based on business days (excluding weekends and public holidays). Unforeseen circumstances, such as customs processing or courier delays, may affect estimated times.

We partner with trusted couriers such as FedEx, UPS, and DHL to provide secure and efficient delivery worldwide.

You can choose between:

• Standard Shipping – Cost-effective and reliable.
• Express Shipping – Faster delivery for urgent orders.

Shipping costs are calculated at checkout based on your location.

Europe:

• Standard: Starting at €9 per order
• Express: Starting at €19 per order

USA & Canada:

• Standard: Starting at €12 per order
• Express: Starting at €22 per order

Australia & Rest of the world:

• Standard: Starting at €19 per order
• Express: Starting at €29 per order

FREE Standard Shipping on orders over €250 for all destinations worldwide.

Once your order has been dispatched, you will receive an email with a tracking number within 24 hours. You can use this number to track your package’s journey from our warehouse to your hands.

If you need to update your shipping address, please contact Customer Service immediately.

• If your order has not yet been dispatched, we will do our best to accommodate the change.
• Once an order has been shipped, modifications are no longer possible.

If your order has not arrived within the expected timeframe, please contact Customer Service within 15 days from the shipment date.

• We will work with the courier to investigate and resolve the issue.
• Learn more on our Returns & Refunds page.

For orders outside the European Union, additional customs duties and taxes may apply. These charges are determined by your local customs authorities and are the responsibility of the customer.

Note: Yvollo™ is not responsible for customs fees, duties, or delays due to customs inspections. We recommend checking with your local customs office for more information.

Yes! For added security, we offer optional Shipping Protection to cover your order against loss, theft, or damage during transit.

• This service can be added at checkout.
• Learn more on our Shipping Protection page.

• If a package is returned to our warehouse due to an incorrect address, the customer will be responsible for reshipping costs.
• If an order is unclaimed for 30 days, the items will no longer be eligible for a refund.
• Learn more on our Returns & Refunds page.

While we strive to ensure on-time delivery, unexpected factors may cause delays, such as:

• Carrier-related issues
• Customs processing
• Extreme weather conditions

Note: Yvollo™ is not liable for carrier delays, but our Customer Service team is always available to assist you.

We proudly operate multiple strategically positioned warehouses around the world to ensure efficient logistics and fast delivery:

• Europe: Sweden (Jönköping, Stockholm), Italy (Milan, Giuseppe, Beati, Genova, Florence, Modena), Germany (Salzburg)
• USA: Florida, Minnesota
• Australia: Sydney

Our trusted couriers FedEx, UPS, and DHL will attempt 2-3 delivery attempts, depending on the service chosen. If delivery is unsuccessful:

• The package may be taken to a local collection point, where the recipient can pick it up.
• The courier will leave a notification with instructions on how to retrieve the parcel.
• If the order is not picked up within the required timeframe, it will be returned to our warehouse, and return shipping costs will be deducted from the refund.

Yvollo™ provides all the necessary documentation for customs clearance. However, any import duties, taxes, or additional fees imposed by local authorities are the responsibility of the customer.

Important: Customs policies vary by country. We recommend checking with your local customs office for more details.

• First, we recommend checking with your neighbors in case the package was delivered to a nearby address.
• If the parcel is still missing, please contact our Customer Service team, and we will reach out to the courier to investigate.

You can choose between Economy and Express shipping. However, the courier (DHL, FedEx, or UPS) will be assigned automatically and cannot be manually selected.

• DHL: Once the parcel is in transit, the recipient will receive an email notification from DHL, allowing them to select the "Signature Required" option.
• FedEx: A signature is always required upon delivery.

Once a shipping label is created, tracking details may take a few hours to update in the system. If your tracking number is not working immediately, please check again after a short period.

If your order contains items from different warehouse locations, they will be shipped separately and may arrive on different dates.

• Each shipment will have its own tracking number, allowing you to monitor the delivery status independently.
• All orders are processed within 24 to 48 hours, but the actual delivery time will depend on the warehouse location.
• You will receive individual tracking details for each shipment to ensure a seamless delivery experience.

No, parcels shipped from different warehouse locations cannot be consolidated into a single delivery.

• Each warehouse operates independently to ensure efficient order processing and fast shipping.
• Your order will be dispatched from the location where each item is stored, which may result in multiple shipments.

All orders placed with Yvollo™ are governed by Spanish and EU regulations, ensuring a secure and transparent shopping experience.

Our Customer Service team is always here to assist you. If you have any questions regarding shipping, tracking, or delivery, please reach out—we are committed to making your experience seamless and exceptional.

Contact our Customer Service team.