Claims & Resolutions

Your Satisfaction, Our Priority

At Yvollo™, we are dedicated to delivering an exceptional experience at every step of your journey with us. Should you encounter any issues or have concerns regarding your purchase, our team is here to ensure they are resolved efficiently, transparently, and with the utmost care.

How to Make a Claim

1. Contact Us

You can reach out to us through any of the following channels:

  • Contact Form: Submit your request directly on our Contact page.
  • Live Chat: Available 24/7 for instant assistance.
  • Email: Write to us at hello@yvollo.com.

2. Provide the Necessary Information

To ensure your claim is processed quickly, please include:

  • Your order number (e.g., #EU123456YV).
  • A detailed explanation of the issue or concern.
  • A clear photo of the product (if applicable).

3. Keep the Product for Inspection

Please retain the product and all original packaging until you receive a response from us. In some cases, the brand may require an inspection of the item to assess its condition.

Important: Discarding the product before resolution may impact our ability to process your claim.

Dispute Resolution

European Online Dispute Resolution (ODR) Platform

In compliance with EU regulations, Yvollo™ provides access to the European Online Dispute Resolution (ODR) Platform. This official channel offers an alternative method for resolving disputes related to online purchases within the EU.

You can access the platform through this link: European ODR Platform

Our Preferred Approach: Direct Communication

At Yvollo™, we believe that open and direct communication is the best way to resolve any concerns. Our Customer Service team is fully dedicated to addressing your needs promptly and professionally.

For immediate assistance, please contact us through:

  • Live Chat: Available 24/7 for real-time support.
  • Email: Reach us at hello@yvollo.com.

Note on Alternative Dispute Resolution

While we are committed to offering support through the European ODR Platform, please note that Yvollo™ is not a member of any alternative dispute resolution body. Our goal is always to provide a direct, personalized approach to resolving your concerns.

Tips for a Smooth Claim Process

  • Reach out promptly: Contact our team as soon as possible to avoid delays.
  • Provide detailed explanations: The more information you share, the faster we can resolve the issue.
  • Ensure photos are clear: Highlight any issues accurately.

Our Commitment

At Yvollo™, your trust is our foundation. We are here to ensure that every claim is handled with care, fairness, and transparency. Thank you for giving us the opportunity to resolve your concerns and continue delivering an exceptional experience.

For further assistance, please do not hesitate to get in touch with our Customer Service team. We're here to help!

Frequently Asked Questions

How do I submit a claim?

To submit a claim, follow these steps:

Our team will review your claim and guide you through the next steps.

What types of claims does Yvollo™ accept?

We handle claims related to:

  • Product defects or damages – If your item arrives damaged or has a manufacturing defect.
  • Incorrect or missing items – If you received the wrong item or if something is missing from your order.
  • Shipping issues – If your package was lost or stolen in transit (covered under our Shipping Protection).

For issues related to order cancellations or returns, please refer to our Returns & Refunds page.

How long does it take to process a claim?

Most claims are processed within 3-7 business days. More complex cases requiring manufacturer verification may take up to 14 business days.

Do I need to keep the product after filing a claim?

Yes. Please do not dispose of the product until your claim is fully resolved. In some cases, an inspection or return may be required for verification.

What happens if my claim is approved?

If your claim is approved, you may be eligible for:

  • A replacement item (if available).
  • A refund to your original payment method or store credit.
  • A partial refund or repair compensation for minor defects.

Our team will provide specific resolution options based on your case.

What if my claim is denied?

If your claim does not meet the eligibility criteria, our team will provide a detailed explanation. If you believe there was a misunderstanding, you can request a further review by contacting us.

How do I escalate a dispute?

If you wish to escalate your dispute, you can submit a formal complaint through this link: European ODR Platform

We encourage customers to reach out to us directly first, as our team is dedicated to resolving issues efficiently and fairly.

Is Yvollo™ part of an alternative dispute resolution body?

No, Yvollo™ is not a member of any alternative dispute resolution body. We prioritize direct communication to resolve any concerns with efficiency and transparency.

How can I check the status of my claim?

You can track the status of your claim by contacting our Customer Service team via Live Chat or email at hello@yvollo.com.

Who do I contact if I have further questions?

Our Customer Service team is available to assist you at any time. Reach us via: