Shipping Protection

Peace of Mind for Every Order

At Yvollo™, we know that luxury deserves protection. That's why we offer Shipping Protection, an optional service designed to safeguard your order against loss, theft, or damage during transit. With this added layer of security, you can shop with confidence, knowing your delivery is covered from dispatch to arrival.

How Does Shipping Protection Work?

Shipping Protection acts as insurance for your orders, offering quick resolutions in case of:

  • Loss – If your package is misplaced during transit.
  • Theft – If your package is stolen before reaching you.
  • Damage – If your order arrives in an unsatisfactory condition.

Key Benefits:

  • Financial Security – Covers the full value of your purchase, including shipping fees and taxes.
  • Quick Resolutions – Most claims are reviewed and processed swiftly.
  • Hassle-Free Process – Easy claim filing with dedicated customer support.

Shipping Protection is active from the moment your package is shipped and remains in effect until it is safely delivered or a claim is resolved.

When Does Shipping Protection End?

Shipping Protection concludes under the following circumstances:

  • Your package is delivered in perfect condition.
  • Your package is lost, stolen, or damaged, and a claim is filed, reviewed, and resolved (approved or denied).

Important Note: Damage occurring after delivery is not covered.

How to File a Claim

Filing a claim is simple and efficient:

1. Contact Customer Service:

Email us at hello@yvollo.com or visit our Contact Us page.

2. Provide Key Details:

Clearly state whether your item was lost, stolen, or damaged. Additional documentation may be required, such as:

  • Photos of the damaged item and packaging.
  • Proof of tracking or delivery status.

3. Claim Review & Resolution:

Most claims are processed quickly, and approved claims result in:

  • Replacement product (if available).
  • Refund via gift card, covering the product value, shipping fees, and taxes.
  • Repair or partial refund for damaged items, depending on severity.

Eligibility & Exclusions

While Shipping Protection covers a wide range of scenarios, there are certain limitations:

Ineligible Items:

  • Free samples or items with no monetary value.
  • Digital products, such as e-gift cards.
  • Packages worth over $10,000 USD.

Situations Not Covered:

  • Pre-orders or backordered items.
  • Order errors or missing items with no external damage.
  • Packages that were never shipped.

Important: Claim filing deadlines:

  • Damaged packages – Claims must be filed immediately upon delivery.
  • Lost or stolen packages – A waiting period applies before filing a claim:
    •  5 days after the estimated delivery date for shipments within Europe.
    • 20 days after the estimated delivery date for international shipments.

Changes & Cancellations

  • Before Shipping: You may contact Customer Service to add or modify Shipping Protection.
  • After Shipping: Shipping Protection cannot be canceled once your order is dispatched.

Fraud Prevention: Yvollo™ reserves the right to cancel Shipping Protection in cases of fraud or non-payment. In such instances, any amounts paid for protection will be refunded, and coverage will no longer apply.

Why Choose Shipping Protection?

By adding Shipping Protection, you secure your purchase against unexpected events—ensuring a smooth and stress-free shopping experience.

  • Enjoy peace of mind with every order.
  • Receive fast resolutions when issues arise.
  • Protect your luxury investment from loss, theft, or damage.

Need Help?

For assistance or to file a claim, contact our Customer Service team.

  • Email: hello@yvollo.com
  • Support Hours: Monday to Friday, 9 AM – 5 PM (GMT+1)

With Yvollo™ Shipping Protection, your order is secure from checkout to delivery, so you can shop with confidence and ease.

Frequently Asked Questions

Shipping Protection is an optional service offered by Yvollo™ that safeguards your purchase against issues that may arise during transit, including:

  • Loss – If your package doesn’t arrive at the intended destination.
  • Damage – If your items are damaged during transit.
  • Theft – If your package is stolen before reaching you.

This service ensures quick assistance, reimbursement, or replacement if any delivery issues occur. For further details, visit our Shipping Protection page.

If an issue arises, you can file a claim with our Customer Service team. The process is simple:

  1. Identify the problem – Determine if your package was lost, stolen, or damaged.
  2. Submit a claim – Provide the necessary details, such as photos of damaged items (if applicable).
  3. Receive a resolution – If your claim is approved, you’ll receive a replacement or reimbursement.

This process is designed to be hassle-free and efficient, ensuring a smooth resolution.

Absolutely! Shipping Protection offers:

  • Financial security – Coverage for lost, damaged, or stolen packages.
  • Peace of mind – Know your order is protected throughout its journey.
  • Simple claims process – Quick resolutions, often within minutes.

Shipping Protection is active from the moment your package is shipped and remains in effect until one of the following occurs:

  • Your package is successfully delivered in perfect condition.
  • Your package is lost, stolen, or damaged, and a claim is filed, reviewed, and resolved.

Important:

  • Damaged packages → Claims must be filed immediately upon delivery.
  • Lost or stolen packages → Claims require a waiting period before filing: 5 days after the estimated delivery date for shipments within Europe and 20 days for international shipments.

Shipping Protection provides coverage for:

  • Lost items during transit.
  • Stolen packages after shipping but before delivery.
  • Damaged items, where visible harm was caused during shipping.

Certain exclusions apply, such as free samples, digital products, or high-value packages exceeding $10,000 USD.

The following are not eligible for Shipping Protection:

  • Items with no monetary value, such as free samples.
  • Pre-order or backordered items.
  • Packages shipped to or from unsupported countries.
  • Fraudulent or high-risk claims identified by Yvollo™.

For a complete list, please refer to our Shipping Protection page.

Follow these steps to file a claim:

  • Contact Customer Service – Reach out via email, chat, or our Submit a Request page.
  • Provide details – Include the following information:
  1. Your name and email address.
  2. Order number (e.g., #EU123456YV).
  3. Photos of the damaged item or packaging (if applicable).
  • Wait for resolution – Most claims are reviewed and resolved quickly, often within minutes.

Once your claim is approved:

  • Lost or Stolen Packages – You will receive a gift card for the product’s value, including shipping and taxes, to place a new order.
  • Damaged Packages – Depending on the extent of the damage, you may receive:
  1. A partial or full refund via gift card.
  2. A replacement product, if available.
  • Before shipping – If your order hasn’t been shipped yet, you may contact Customer Service to cancel Shipping Protection.
  • After shipping – Once the order is dispatched, Shipping Protection cannot be canceled.

Shipping Protection is an optional service that adds an extra layer of security. While it is not required, it provides valuable peace of mind by ensuring prompt resolutions to delivery-related issues.

The cost of Shipping Protection varies based on the order value and is displayed at checkout.

No, Shipping Protection only applies to the items covered at the time of purchase. If you want to add protection to a new order, contact Customer Service before the order ships.

Prepare the following information for a smooth claims process:

  • Order details – Name, email, and order number.
  • Photos (if applicable):
  1. For damaged items – Clear images of the damage, the item in full, and the packaging.
  2. For lost or stolen items – Provide additional details as required.

Claims may be denied for reasons such as:

  • Incorrect or incomplete shipping address provided by the customer.
  • Refused deliveries or unclaimed packages.
  • Fraudulent claims or high-risk scenarios flagged by Yvollo™.