Store Credits

Effortless Shopping, Unlimited Flexibility

Yvollo Store Credits are a practical and elegant way to shop at your convenience. They act as a balance available in your account, ensuring a seamless shopping experience.

How Store Credits Work

  1. Exclusive Use: Store Credits can only be used at Yvollo’s online store.
  2. Balance Display: The available credit is displayed in your account after login and at checkout.
  3. Automatic Application: The credit balance is automatically applied during checkout to cover products, taxes, and shipping (if sufficient).

Benefits

  • No Expiration: Store Credits do not expire, offering total peace of mind.
  • Transparency: View your transaction history and current balance in your account profile.
  • Simplicity: Once logged in, the balance automatically appears as a payment option.

Limitations

  • The maximum Store Credit balance per account is €10,000.
  • Store Credits cannot be used as partial payment; the total balance will be applied to the order.
  • Store Credits cannot be transferred between accounts.

Refund Policy for Store Credits

If a purchase made with Store Credits is refunded, the amount will return as a credit to your account, ready for future use.

Need Assistance?

For any questions, contact our Customer Service team.

Frequently Asked Questions

Do Yvollo Credits expire?

Yvollo Credits do not expire, giving you the flexibility to use them whenever you like. Certain promotional credits, however, may have specific expiration dates. Refer to our Store Credits page for more details.

Can I use both a Gift Card and Yvollo Credits on the same order?

Yes, you can combine both Gift Card balances and Yvollo Credits to complete your purchase. Any remaining balance can be paid using an additional payment method.

Can Store Credits cover taxes and shipping fees?

Yes, Store Credits can be applied to cover the total order value, including taxes and shipping fees, as long as the balance is sufficient.

How do I redeem Store Credits?

  1. Add your items to the shopping cart.
  2. At checkout, the Store Credit balance will automatically apply to your total if logged into your account.
  3. If necessary, additional payment methods can cover any remaining balance.

Is there a limit to how many times I can use Store Credits?

No, Store Credits can be used across multiple purchases until the balance is fully utilized.

Are Store Credits transferable?

No, Store Credits are tied to the customer’s account and cannot be transferred to another account.

What happens if I receive a refund for a purchase made with Store Credits?

The refunded amount will be returned as Store Credits to your account, ready for future use.

What should I do if my Store Credits are not visible at checkout?

Ensure you are logged into your account. If the credits still do not appear, contact our Customer Service team for assistance.

How can I check my Store Credit balance?

  1. Log in to your Yvollo account.
  2. Visit the My Account section.
  3. View your current Store Credit balance and transaction history.