Order Policy

Seamless and Transparent Ordering Process

At Yvollo™, we are committed to providing a seamless and transparent shopping experience. This page outlines our order policies to ensure clarity and confidence throughout your journey with us.

Placing an Order

Shopping at Yvollo is simple and secure. Follow these steps to complete your order:

  • Browse our curated collections and add your favorite items to the shopping bag.
  • Proceed to checkout and review your order details carefully.
  • Select your preferred payment method and complete the purchase securely.

You will receive an order confirmation email with all relevant details shortly after completing your purchase.

Order Processing Time

We strive to process and dispatch orders promptly.

  • Standard Orders: Most orders are processed within 24 to 48 hours.
  • Express Orders: Orders placed before noon may be eligible for same-day dispatch.

Note: During peak seasons or promotional events, order processing may take slightly longer. Our team works diligently to minimize delays.

Order Confirmation

Once your order is confirmed:

  • You will receive an email containing your order details, including the order number, item descriptions, and shipping address.
  • If you do not receive a confirmation email within a few minutes, please check your spam or junk folder, or contact our Customer Service team for assistance.

Canceling or Modifying an Order

We understand that plans change. If you need to cancel or modify your order:

  • Contact our Customer Service team immediately.
  • Changes or cancellations can only be accommodated before the order is dispatched.

For address changes or item modifications, please have your order number ready when contacting us.

Unsuccessful Payments

If your payment fails, please ensure the following:

  • Your card details are entered correctly.
  • Your payment method has sufficient funds.
  • Your bank or card issuer has not flagged the transaction for security reasons.

If issues persist, contact our Customer Service team or try an alternative payment method.

Tracking Your Order

Stay informed every step of the way. Once your order is dispatched:

  • You will receive a tracking number via email.
  • Use the link provided in the email to monitor your order's journey.

If you encounter any tracking issues, our Customer Service team is here to assist you.

Failed Deliveries

In the event of a failed delivery:

  • The carrier will attempt redelivery or leave a notice with further instructions.
  • If the package is returned to Yvollo due to an incorrect address or unclaimed delivery, our team will contact you to arrange reshipping.

Note: Additional shipping costs may apply for reshipping due to incorrect or incomplete address details.

Order Restrictions

To ensure the security and integrity of your purchase, Yvollo reserves the right to:

  • Limit quantities of certain items per order.
  • Flag and verify orders with unusual activity, such as multiple high-value items or mismatched billing and shipping addresses.

Our Customer Service team will promptly contact you if your order requires additional verification.

Sustainability Commitment

At Yvollo, we strive to minimize environmental impact. Orders are carefully packaged using eco-friendly materials.

To further reduce our carbon footprint, we encourage customers to:

  • Consolidate orders whenever possible, reducing packaging waste and transportation emissions.
  • Choose thoughtfully to minimize unnecessary returns.

Need Assistance?

Our Customer Service team is here to support you at every step of your journey. For inquiries or assistance, contact us.

Frequently Asked Questions

How can I place my order?

Placing an order with Yvollo is quick and convenient. You can shop online anytime, 24/7.

  • Simply browse our collection, add items to your cart, and follow the checkout process.
  • If you need help, our Customer Service Team is here for you.

Contact us via the Contact Form, live chat, or by emailing us at hello@yvollo.com.

  • 24/7 support: Our virtual assistant provides instant responses via chat or email.
  • Specialized support: For complex queries, our team is available Monday to Friday, 9:00 AM to 5:00 PM (GMT+1).

Can I modify or cancel my order?

Yes, you can modify or cancel your order, but it’s important to act quickly.

  • Once your order is processed or shipped, modifications or cancellations may no longer be possible.

To request changes or cancellations:

Can I modify an order in progress?

Yes, as long as your order has not been processed:

  • Reach out to our Customer Service team immediately via the Contact Form, live chat, or email.
  • If we haven’t started processing your order, we’ll do our best to accommodate your changes.

How can I report a problem with my order?

If you experience any issue with your order, let us know right away:

To expedite resolution, include the following in your initial report:

  1. Order number (e.g., #EU123456YV).
  2. Photos of the issue, including items received and packaging.

We’re committed to resolving any problems quickly and efficiently.

Where is my order confirmation?

If you haven’t received your order confirmation email:

  1. Check your spam/junk folder: Emails occasionally get filtered incorrectly.
  2. Review your email tabs: If your inbox has separate tabs (e.g., Promotions or Updates), the email may have been filed there.

If it’s been over 30 minutes and you still can’t locate it:

What if I need to update my shipping address afterplacing an order?

If your order hasn’t been processed yet, you can update your shipping address:

  • Contact our Customer Service team as soon as possible via the Submit a Request page or live chat.
  • If the order has already been shipped, we recommend contacting the courier directly for assistance.

Can I split my order into multiple shipments?

Yes, in some cases, orders may arrive in multiple shipments depending on stock availability.

  • If your order will be split, you’ll receive a notification in your order confirmation email with tracking details for each shipment.
  • If you have further questions about split shipments, contact our Customer Service team.

How do I track my order?

Tracking your order is simple:

  1. Log in to your Yvollo account and visit the Order History section.
  2. Find your order and click "Track Order" to view its current status.
  3. Alternatively, use the tracking number provided in your confirmation email.

What happens if I miss the delivery?

If you’re not available at the time of delivery:

  • The courier will leave a notice with instructions for redelivery or pickup.
  • If the package is returned to our warehouse as undeliverable, refer to our Returns Policy for next steps.

Can I order from outside the European Union?

Yes, Yvollo ships internationally to most countries.

  • Shipping fees and delivery times may vary depending on your location.
  • Import duties and taxes may apply and are the responsibility of the customer.

What payment methods does Yvollo accept?

We accept the following payment methods:

  • Credit and Debit Cards: Visa, Mastercard, American Express,
    and UnionPay.
  • Digital Wallets: PayPal, Apple Pay, Google Pay, and Klarna
    (where available).
  • Bank Transfers: Domestic and international wire transfers
    (with a 5% discount on your total when using this option).
  • Yvollo Gift Cards and Store Credit: Easily redeemable during
    checkout.
  • Promotion Codes: Apply discounts by entering codes during
    checkout.

For more details on region-specific payment options, visit the Payment section on our Customer Service page.

What should I do if I didn’t receive all items in my order?

Occasionally, items may be shipped separately:

  • Check your order confirmation email for tracking details.

If no split shipment is indicated, contact our Customer Service team with:

  • Your order number.
  • A list of missing items.

Can I preorder out-of-stock items?

Yes, Yvollo offers preorders for select items:

  • Check the product page for availability and estimated delivery timelines.

What happens if my order is delayed?

If your order is delayed:

  • Check the tracking information provided in your confirmation email.
  • Contact our Customer Service team if the tracking status hasn’t updated in 3 business days.